When can I place my order for Thanksgiving? We accept Thanksgiving orders November 1 online. Please fill out the billing information carefully - - Please use only ONE LAST NAME- NO hyphenated names, pick one ;) Your order will be identified for pickup by your ORDER NUMBER & THE LAST NAME YOU ENTER AT CHECK OUT.
In store and phone orders begin Wednesday, November 4 at 10am. All orders must include payment at the time the order is placed.
When is the Cut OFF (the last day) to pre-order for Thanksgiving? Sunday November 15, 5pm. Note, that if we receive an extreme amount orders (very possible!) we may need to cut off ordering sooner. So place your order ASAP just to be safe!
Will you have any extra pies for sale this week? This year we will bake to orderfor this holiday. Our goal is to maintain a safe environment for our customers to pickup their order by reducing wait lines so that we can maintain social distancing. We will not have any additional inventory for walk-ins this week.
What time do I pickup my order? To reduce wait time: *the suggested time frame is listed below ~ by Last name:
10AM - 11AM ABC
11AM - 12PM DEFGHI
12PM - 1PM JKLMNOP
1PM - 2PM QRSTUVWXYZ
*If the suggested time does not work for you...not to worry, you can come in anytime between 10am - 2pm to pickup your order.
What are your Shop Hours the week of Thanksgiving?
Sunday - closed
Monday - closed
Tuesday - closed
WEDNESDAY NOVEMBER 26, PRE-ORDER PICKUP ONLY: 10AM - 2PM
orders that are not picked up by 2pm will be donated to Safe Home
Thursday - closed
Friday - closed
Saturday - closed
---reopen Wednesday, December 2---
I placed an order, but our plans have changed. Can I cancel my order?Please make your selections carefully - No refunds, changes or exchanges to your order after you have placed it online, in person or over the phone. No exceptions.
I am leaving town, can I pick up my order on Tuesday? Unfortunately we do not have extra staff to accommodate special requests. All orders are freshly baked and packaged for pickup Wednesday, 11/26. Door opens at 10am.
I don't see the flavor I want to order for Thanksgiving on the menu. Can you make a special request for me? Due to the volume of pies baked during Thanksgiving week, we limit our menu to our top - most requested holiday pies and cookies. We will not be able to accommodate special requests.
Can I order cutie pies? Unfortunately, we won't have time to add the small cutie pies to our bake-athon for this holiday. Only full size pies will be available to Pre Order.
Thank you for choosing The Upper Crust to serve your family this holiday season.